Return Policy

Because our soaps and candles are handmade in small batches, we can't accept returns of opened or used products for hygiene reasons. That said, if something isn't right, we want to fix it.

Eligibility

• Unused, unopened items in original packaging
• Requested within 7 days of delivery
• Proof of purchase (order number or confirmation email)

Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at thevanasoma@gmail.com with your order number and photos. We'll offer a replacement or full refund at no extra cost to you.

How to request a return

Email thevanasoma@gmail.com with your order number and reason for return. Once approved, we'll share pickup or drop-off instructions. Refunds are processed to your original payment method within 5–7 business days of us receiving the returned item; Cash on Delivery orders are refunded via bank transfer or store credit.

Gift boxes

Individual items inside a gift box cannot be returned separately; the full box must be returned together to qualify for a refund.